Credit Direct Bill where Credit has already been posted

Method 1:

The credit can be adjusted off the folio, and posted in the city ledger account as a manual invoice or to the corresponding invoice

 

Method 2:

Upon approval from the appropriate management - the transfer debit & transfer credit department codes can be set to allow Operator Post

  1. Open the folio the credit was posted in

  2. Select Post Charge and choose the Transfer Debit department code

  3. Enter the amount of the credit in the Amount field, and select OK

  4. Navigate to City Ledger and locate the account to be credited

  5. Within the invoice needing to receive the credit or a manual invoice, select Post Charge and choose the Transfer Credit Department code

  6. Enter the amount and select OK

IMPORTANT:

Once complete, both department codes should have Operator Post removed.

This method will allow you to move the credit to appear as a transfer & keep reports in balance but should NOT be used in cases of legitimate transfer.

 

Method 3:

Similar to Method 2, a department code approved by management may be used to adjust the credit off the folio and posted in the city ledger

  1. In the folio, choose post Adjustment and choose a CREDIT department code approved by management – You may also Post Charge to a DEBIT department code

  2. Enter in the amount, and select OK

  3. In the City Ledger account, select Post Charge and choose the same department code adjusted in the folio

    • If a charge was posted in the folio instead, select Post Adjustment

  4. Enter in the amount, and select OK